FAQs

Q. What is Kokaachi's connect with Manta Ray?
Pratheek was one of Manta Ray's co-founders and Tina, a core team member.
After MaRa closed operations in January 2014, Pratheek & Tina started Kokaachi together to continue telling the stories they were at Manta Ray.

Q. Where is Kokaachi based out of?
Our primary base is Kochi, but we travel to Bangalore quite often. A good chunk of our production happens there.

Q. Can I visit your studio?
Of course you can. Just drop us a line and come say Hi.
Caveat: The studio is part of our home, and our dogs - Dash, Bolt & Socks - throw a boisterous welcome every time! :)

Q. Are there any job openings at Kokaachi?
Unfortunately, no.

Q. Do you offer internships for illustrators at Kokaachi?
Yes, we do! We put a high level of emphasis on the illustration, sketching and drawing skills of the artists we collaborate with... and we give honest feedback for every portfolio we receive. So, if you are ready for both, we'd be happy to look at your work.

Q. Do you offer internships for writers at Kokaachi?
We've never offered one before, but shoot us a mail, and we'll figure out a way how to do this.

Something on your mind that we haven't answered here? Drop us a line and we'll get back to you.

Shipping FAQs

Q. Tell me about shipping and delivery.
We ship orders via reputed couriers within 48 hours of receiving it.
Once shipped, delivery can take 2-8 days depending on the destination.
You will receive an email with shipping details once we have shipped your order.

A flat pan-India shipping rate of Rs. 75/- apply to orders below Rs. 1000/-
Orders of Rs. 1000/- and above ship for free. 

Q. Can I cancel an order?
Yes, you can - as long as your order isn't shipped.
Contact us at kokaachi@kokaachi.com or +91 9895 184 226 to do this.
Once your cancellation is confirmed, the amount paid will be reversed via the payment method you used.

Q. Can I return an order?
You can request a replacement in case you received damaged items.
You will have to send us a couple of pictures to show for the defect(s) which if seen to be genuine,
a replacement copy will be sent to you free of cost.
You don't have to send the damaged copy back to us. It's easier that way.

Q. How can I contact you?
Use the contact form or mail us at kokaachi@kokaachi.com. You can also call at +91 9895 184 226.